Support & Refund Policy
Contact us about processing, delivery, payment, or a photo rejected for a checked requirement.
Last updated: 15 July 2026
- Support email: support@passfo.app
- Include your Order Reference when available.
- Our voluntary correction and refund policy does not limit mandatory consumer rights.
How to reach us
Email support@passfo.app with your Order Reference and a concise description of the issue.
Do not attach a passport or other sensitive travel document. If evidence is needed, support will explain the minimum information required.
If your photo is rejected
If an authority rejects the delivered photo specifically for a photo requirement checked by Passfo, send the Order Reference and the stated rejection reason.
We will review the order and evidence. For a valid claim, we will provide a correction or refund. This voluntary policy is additional to rights provided by applicable law.
Payment and delivery assistance
For a web payment or email-delivery issue, contact the support address below. Never send card details, passwords, verification codes, or payment credentials.
For Telegram Stars or chat-delivery support, use /paysupport in the customer bot or contact the same support address with your Order Reference.